Version 2026-10-c.
1. Key points (read this first)
• Our fees are charged stage by stage. Once you pay for a stage, that payment is final and non-refundable (section 6).
• We cannot guarantee any visa, permit, job offer, interview, result or timeline. Those decisions belong to the authorities and employers (section 4).
• You are responsible for giving true, complete and genuine information and documents (section 5).
• Government, embassy, biometrics, medical, translation and other third-party costs are separate, and we never refund them.
• By ticking the box, creating an account, signing in or paying, you accept these terms in full.
2. Agreement and who we are
These terms are a binding agreement between you and Safe Passage Immigration (“we”, “us”). They apply to this website and portal, to appointments, assessments, and to every service we provide. If you do not agree, do not use the portal or pay. We work with a licensed Canadian immigration consultant and other professionals (“Partners”). Services that legally require a licence are carried out by a licensed person. We are not a government body and are not linked to any embassy or immigration authority.
3. Our services and stages
Our services are divided into stages, for example: assessment, document review, application preparation, submission support and follow-up. The scope and fee of each stage appear in the invoice or quote in your portal. A stage begins when we start work, which is normally once you have paid for it. Paying for one stage does not oblige you to buy the next one, and does not oblige us to continue unless you pay for it. Where we connect candidates with employers, the employer alone decides whether to interview, hire, and on what terms.
4. No guarantee of outcome
Visa, permit and immigration decisions are made only by the authorities of each country. Hiring decisions are made only by employers. We do not promise or guarantee approval, a job offer, an interview, a salary, an arrival date or any processing time, even if we speak of “opportunities”, “success” or “pre-selection”. Past results do not guarantee future results. Laws, quotas and policies change without notice and may affect your file at any time. The free eligibility assessment is a preliminary opinion based only on what you tell us; it is not legal advice and not a promise that you qualify.
5. Your responsibilities and promises
You promise that: (a) everything you tell us is true, complete and current; (b) every document you upload is genuine, unaltered and belongs to you; (c) you will answer our requests quickly and meet deadlines; (d) you will tell us at once about any change (name, status, family, health, criminal record, finances); (e) you meet, or will meet, the requirements for what you apply for; and (f) you will not use anyone else to alter documents or deal with the authorities on this file without telling us. False or forged information can lead to refusal and to being barred from applying for several years. If we suspect fraud or misrepresentation we may stop all work immediately, without refund, and report it where the law requires.
6. Fees, payment and no-refund policy
6.1 Fees are paid stage by stage, in advance, in the currency and amount shown on the invoice. We start a stage once it is paid.
6.2 NO REFUND. When you pay for a stage, we immediately set aside staff time, professional review and resources for you. For that reason, once a stage is paid, the fee for that stage is earned and is NOT refundable, whatever happens afterwards: if you change your mind, withdraw, stop responding, delay or fail to send documents, become ineligible, are refused, delayed or unsuccessful, receive no job offer or interview, or choose another provider.
6.3 Government, embassy, biometrics, medical, translation, courier, bank and payment-provider charges are separate. We do not refund them and cannot recover them from third parties.
6.4 The only exceptions are: (a) a duplicate or mistaken charge, which we refund after checking the payment reference; (b) a stage we cancel, or are unable to deliver, for reasons within our control, in which case we refund that stage only; and (c) where mandatory law gives you a right to a refund. Send any request in writing to info@safe...... within 7 days of the payment, with your payment reference. We reply within 30 days. Approved refunds go back to the original payment method.
6.5 Chargebacks and disputes. By paying you confirm that you have read this policy. If you ask your bank, card issuer or Mobile Money provider to reverse a payment that is non-refundable under these terms, we may give them this agreement, the record of your acceptance (date, time, IP address, terms version), your portal activity and proof of the work done; we may suspend all services on your file; and we may recover the costs of the dispute.
6.6 Online payments are processed by independent providers (such as Mobile Money operators and card processors). We never see or store your card number or PIN. A payment counts only once the provider confirms it. Manual payments count only for the amount we have verified. Provider and exchange charges are yours.
6.7 If a stage is not paid, we do no work on it and may pause your file. The price shown at the time you pay applies to that stage; prices of later stages may change.
7. Appointments
Consultations are free unless we tell you otherwise before you book. You can cancel online until the deadline shown in the portal. If you miss an appointment, or cancel late, we may refuse or limit future bookings. We may reschedule an appointment if needed and will tell you.
8. Third parties
Authorities, embassies, employers, banks, translators, payment providers and other third parties act independently. We are not responsible for their decisions, errors, delays, fees, closures or changes in their rules, or for anything that happens outside our reasonable control.
9. Limits on our liability
To the fullest extent the law allows: (a) we are not liable for indirect or consequential loss, or for loss of income, job, opportunity, travel, accommodation or other costs, or for distress, caused by a refusal, delay, change in law or any other outcome; (b) our total liability to you for any claim about a stage is limited to the fees you actually paid us for that stage; and (c) we are not liable for any loss caused by information or documents you gave us that were false, incomplete or late. Nothing in these terms excludes liability that the law does not allow us to exclude, such as for fraud, gross negligence or death or personal injury.
10. You protect us from claims you cause
You will compensate us and our Partners, staff and contractors for any claim, loss, penalty or cost (including reasonable legal fees) that results from false or forged information or documents you provided, your breach of these terms, or your misuse of the portal.
11. Your account and acceptable use
Keep your password and email secure. You are responsible for everything done through your account. Do not share your account, upload unlawful or harmful files, try to break into the system, or abuse our staff. We may suspend or close an account that breaks these rules; fees already paid stay non-refundable.
12. Your data
You agree that we may collect, store and share the information and documents needed for your file with the authorities, employers, Partners and payment providers involved, as described in our privacy policy. We keep records of your acceptance of these terms and of your activity on the portal, and may use them as evidence.
13. Electronic acceptance
Ticking the box, creating an account, signing in or paying is your electronic signature and has the same effect as a signed document. You accept these terms again each time you pay. Our records of the date, time, IP address and version are valid proof of your acceptance.
14. Complaints and disputes
If you have a problem, write to info@safe....... We will try to resolve it within 30 days. If it is not resolved, both sides will first try in good faith to settle it by mediation. These terms and any dispute are governed by the laws of the Republic of Cameroon, and the courts of Douala have jurisdiction, without removing any right you have under mandatory consumer law.
15. Events beyond our control
We are not liable for delay or failure caused by events beyond our reasonable control, such as natural disasters, war, strikes, power or internet outages, government action, closures of embassies or offices, or failures of payment networks.
16. Changes to these terms
We may update these terms. The version number is shown at the top. The version you accepted when you paid applies to that stage. If you keep using the portal after a change, you accept the new version for later use and later stages.
17. General
These terms are the whole agreement between you and us about the portal and our services. If a part is found invalid or unenforceable, the rest stays in force. If we do not enforce a right, we do not give it up. You may not transfer your rights to anyone else. The English and French versions have equal value.
18. Contact
info@safe...... · +44 7460684260
19. Contact
info@safe...... · +44 7460684260